Returns & Exchanges
At Toy Company, we want you to love every piece you wear, but if your purchase isn't quite right, we offer a 30-day window for returns and exchanges. All items must be in their original, unworn condition with tags attached to be eligible for a full refund.
Return Process
- 1.Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Pack Your Items
Carefully place the apparel in its original packaging, ensuring all designer tags and security seals are intact.
- 3.Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.
- 4.Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.